Why Choose Blue Shield
We know that choice and affordability in a healthcare plan are important to FEHBP members. With Blue Shield, you can get both.
Comprehensive benefits at an affordable cost
Discover the value Access+ HMO® and Trio HMO offer. With both plans, you get affordable out-of-paycheck costs, comprehensive benefits, and low or zero copays such as:
  • $0 copay for preventive care
  • $20 copay for office visits
  • $10 copay for chiropractic care*
For 2020, Trio HMO is only available in San Diego. It offers you the same broad benefits as Access+ HMO but at a lower cost, along with our Shield Concierge personalized service and on-demand doctor visits.
Large provider network
We know that choice is important to you. Access+ HMO offers you access to one of the largest networks of doctors and hospitals in California. For a complete listing of Blue Shield providers, visit Find a Doctor.
NurseHelp 24/7SM
As a Blue Shield member, you'll have round-the-clock access to medical information from a registered nurse by phone or online. All communications are completely private and available 24 hours a day, seven days a week. Call (877) 304-0504 or visit blueshieldca.com/nursehelp.
Have a question about prescriptions? Need more information about taking medication? Can't find a network pharmacy? Members have access to information about drugs, coverage, and network pharmacy locations through blueshieldca.com/pharmacy. You can get estimates for Blue Shield formulary brand-name drugs as well as generic versions with our Pharmacy Drug Pricing Tool. (By clicking on this link, you will be redirected to an external site.) If you are a current member of Blue Shield’s FEHBP health plans, be sure to login for detailed pharmacy plan information.
Self-referral to specialists
Enjoy flexibility with your Blue Shield plan. When your primary care physician's medical group participates in our Access+ SpecialistSM or Trio Specialist program, you may go directly to a specialist within that medical group without a referral; however, your copay will be slightly higher.
Urgent care away from home
Through the BlueCard® Program, you and your eligible family members will have access to urgent care across the country and around the world. You can locate a BlueCard provider any time by calling (800) 810-BLUE (2583) or by going to Find a Doctor.
Health and wellness programs
Get support managing your health needs for conditions such as diabetes, depression, chronic pain, cancer, and others. Services include personalized health coaching, care plan development, provider coordination, and more. To learn more, check eligibility, enroll, call us at (877) 455-6777 or visit Shield Support.
Log in for a healthier you
Have a hard time fitting wellness into your schedule? Blue Shield's Wellvolution®, available to Access+ HMO and Trio HMO plan members, offers you tools and resources to support your healthy lifestyle as well as reverse and prevent certain diseases like diabetes and hypertension.
Biometric Screening
Visit your primary care physician and receive a biometric screening as part of your preventive benefits at no additional charge. Your biometric screening will show your total cholesterol, blood pressure, BMI, triglycerides and fasting glucose numbers.
Understanding your preventive care benefits
Get specific health recommendations including preventive health screenings, immunizations, and more.
Teladoc gives you around-the-clock access to board-certified doctors who are ready to treat many medical issues. With Teladoc's convenient phone and online video appointments, you can avoid a trip to the doctor's office. You pay only $20 each time you use Teladoc. To learn more, go to teladoc.com/bsc or call Teladoc at (800) Teladoc (835-2362).
Tobacco Cessation Program
Get the support you need to stop smoking with nicotine replacement therapy and other methods at no additional cost.
Discount programs
As a Blue Shield member, you'll have access to significant discounts on alternative care services and maintenance prescription drugs. The Alternative Care Discount Program provides members with discounts of 25% on a variety of alternative services, including massage therapy.

Visit blueshieldca.com/wellnessdiscounts for information on how to use the program.
Extended Member Services
Your Member Service representatives are based in California and trained on all the features and benefits of the FEHBP health plans. Call us at (800) 880-8086. Monday through Friday, 7 a.m. to 7 p.m. Or visit us online at blueshieldca.com – any time, day or night.
*For details on your benefits refer to the 2020 Access+ HMO and Trio HMO Contract Brochure.

If your primary care physician participates in our Access+ Specialist or Trio+ Specialist program feature, you may go directly to a specialist in your primary care physician's medical group or IPA without a referral for a slightly higher copayment. Medical groups and IPAs that participate in the Access+ Specialist program are designated with an A+ in our online and printed directories and on your Blue Shield member ID card.

The Alternative Care Discount Program is an exclusive offer to Blue Shield Access+ HMO and Trio HMO members, made available through an arrangement with American Specialty Health Networks of California, Inc. (ASH Networks) and is not a covered service of any Blue Shield health plan. ASH Networks credentials and manages the program's practitioners. None of the terms and conditions of Blue Shield health plans apply. Blue Shield of California and ASH Networks do not review the program's practitioner services and products for medical necessity or efficacy and makes no representations, claims or guarantees regarding their services or products. Members who use the discount program are responsible for the payment of services provided by participating network practitioners, including payment for cancelled or missed appointments. Members who are not satisfied with services received from the program's practitioners may use the Blue Shield grievance process. Blue Shield reserves the right to terminate this program without notice.

Access+ HMO and Wellvolution are registered trademarks and Access+ Specialist and NurseHelp 24/7 are service marks of Blue Shield of California. Blue Shield and the Shield symbol are registered trademarks of the BlueCross BlueShield Association, an association of independent Blue Cross and Blue Shield plans.

The Blue Shield of California Access+ HMO and Trio HMO complies with all applicable Federal civil rights laws, to include both Title VII and Section 1557 of the ACA. Pursuant to Section 1557 the Blue Shield of California Access+ HMO and Trio HMO does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex (including pregnancy and gender identity).